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5 Tips To Embed A Culture Of Customer Centricity

5 Tips To Embed A Culture Of Customer Centricity

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5 Things To Consider When Measuring Call Centre Productivity [INFOGRAPHIC]

5 Things To Consider When Measuring Call Centre Productivity [INFOGRAPHIC]

Productivity is the measurement of the amount of work that is accomplished during a specific period. Productivity is an essential aspect of any workplace and is also directly related to the success or growth of the company or organisation. Ideally, a company should...
Management is for softies, but it gets positive results – Bob’s Story

Management is for softies, but it gets positive results – Bob’s Story

When we put together management training, we like to involve potential participants in the design. This co-creation approach has some real benefits – participants are engaged early on, and we can understand precisely what their management challenges are, which...

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