by Garret Norris | Dec 29, 2017 | Blog
Many of today’s organizations have recognized that customer centricity is not only a feel-good, altruistic mantra – it is more of a core business requirement, especially in this age where customer decisions are heavily influenced by how a company treated them....
![5 Things To Consider When Measuring Call Centre Productivity [INFOGRAPHIC]](https://businesscoachessydney.com.au/wp-content/uploads/2018/03/2557551.jpg)
by Garret Norris | Dec 20, 2017 | Blog, Infographic
Productivity is the measurement of the amount of work that is accomplished during a specific period. Productivity is an essential aspect of any workplace and is also directly related to the success or growth of the company or organisation. Ideally, a company should...
by Garret Norris | Dec 13, 2017 | Blog
When we put together management training, we like to involve potential participants in the design. This co-creation approach has some real benefits – participants are engaged early on, and we can understand precisely what their management challenges are, which ensures...
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