Create Loyal Customers With Great Customer Service

Create Loyal Customers With Great Customer Service

One of the paramount yet overlooked factor that spells success in today’s over-competitive market is providing exceptional customer service. More than a valuable product or talented sales team is, your customers are more likely to develop stronger ties with your...
Sales Techniques: Keeping Focus On What’s Important

Sales Techniques: Keeping Focus On What’s Important

Only last week I was speaking with a Sales Director and I was asking how things were going? To which he replied, “I am far too busy at the moment to even think about selling and I should be able to get back to it in a few weeks”. This made me start to reflect and for...
The Shape Of Customer Demand Has Changed

The Shape Of Customer Demand Has Changed

How big is the problem? Bain & Company analysed the 2003–2011 income statements of roughly 200 large US-based companies in healthcare, technology and financial services. More than half of these companies had increasing sales and marketing expenses as a percentage...