How to Effectively Price Your Products or Services [INFOGRAPHIC]
The most common goal of any business is to make a profit, and it's only through effective pricing that you can accomplish this objective. A pricing strategy marred with faults and inaccuracies will only cause losses and hinder your business' success. The optimum...
How To Expand Your Growing Company When You Can’t Afford More People
Expanding the company is the goal of every business owner, but it comes with its shares of setbacks, especially for those with a business that’s still growing. A large, dedicated, full-time team working within the company can help it flourish, but sometimes, hiring is...
Why Should You Have A Goal In Business? [INFOGRAPHIC]
According to Murphy’s Law, “anything that can go wrong will go wrong.” In the field of entrepreneurship and business, companies who don't establish clear and substantial goals fail to plan, and as such, plan to fail. Chron.com define goals as "resolutions to achieve...
Don’t Fear Success!
There have been lots of guides and lessons on conquering the fear of failure — after all, it's one of the most common hurdles that everyone eventually faces. Learning how to turn failure into success has become a mantra that most have heard at some point. Fear of...
6 Steps To Recover From Burnout And Stress [INFOGRAPHIC]
Stress is a big part of running a business, and the results are often worth the hardships and headaches you had to endure on the way. But too much stress can turn into burnout, which can plague anyone and affect your life, even outside the workplace. According to a...
Supporting Women in Business
Small business owners are the backbone of the Sydney and Australian wide economy. While there are not many published statistics online on the gender split between owners in Australia, several have been made about the US gender split on small business owners. A report...
Bridging The Gap With Millennials
Millennials — a term to collectively refer to those who were born roughly between 1982-2004 — are perhaps the most-researched generation of this age. A lot of effort has been spent trying to understand this generation, from the values they possess, the characteristics...
6 Tips for a Better Business in 2018 [INFOGRAPHIC]
2017 was a monumental year for many countries all over the world. Some of the most remarkable events that transpired and shocked the world were: the news and events around North Korea's missiles, the legalisation of same-sex marriage in many countries, Cyclone...
5 Tips To Embed A Culture Of Customer Centricity
Many of today's organizations have recognized that customer centricity is not only a feel-good, altruistic mantra – it is more of a core business requirement, especially in this age where customer decisions are heavily influenced by how a company treated them....
5 Things To Consider When Measuring Call Centre Productivity [INFOGRAPHIC]
Productivity is the measurement of the amount of work that is accomplished during a specific period. Productivity is an essential aspect of any workplace and is also directly related to the success or growth of the company or organisation. Ideally, a company should...
Management Is For Softies – But It Gets Solid Results: Bob’s Story
When we put together management training, we like to involve potential participants in the design. This co-creation approach has some real benefits – participants are engaged early on, and we can understand precisely what their management challenges are, which ensures...
Training Needs Analysis – Do You Know Your ROI And Sales Team Competency?
With the competitiveness of the business industry today, employees must always be at the top of their game and be equipped with the necessary skills and skill level to keep up with the competition. However, not all employees will automatically perform up to a certain...
What’s Your Sales Pipeline For The First Quarter Of 2018?
2018 is fast approaching, and it means that your company is about to enter a new stage, with new goals, new opportunities, and new expectations. Before the last quarter of the year ends, it’s important that your sales team is fully geared up for this transition, and...
Are Your Managers Good Coaches? [INFOGRAPHIC]
The success of a business is often seen through its results and outputs, but more than that, having a high-performance team that is productive, motivated, and focused marks the true sign of success. And being on a high-performance team is a huge boost for any employee...
Manage Your Self-Doubt And Back Yourself
Truth be told, it’s easy for business owners to succumb to degenerative, debilitating business disease called “self-doubt”. But it’s also wrong to assume that all successful, confident entrepreneurs never have any doubts -- that they are decisive about every choice,...
Sales Lesson: Don’t Compromise On Your Ethics
We know how important ethics is in the contemporary business world, especially in the areas of sales and marketing. And we also know how films or TV shows portray this area as a pit full of unethical salesperson making the sale no matter what it takes. Unfortunately,...
Your Passion Is Your Greatest Asset, Learn How To Harness It [INFOGRAPHIC]
Finding your passions as a leader and learning ways how to cultivate them in your organisation is critical to running a high-performing business. Any business, more specifically a start-up venture, is a gamble but if your business idea is one that can potentially be...
Why You Should Educate, Not Sell
Business aims to sell, but that is difficult when the market doesn’t like being sold to. Decades ago, it was easy to advertise products towards the consumers, but with the oversaturation of the market nowadays in terms of exposure to advertisements (3,000 to 20,000...
7 Attributes Of A Great Business Leader [INFOGRAPHIC]
Leaders play an extremely crucial role in any type of business organisation. Without them, it would be inconceivable for a business to establish its goals and objectives, let alone reach them. It is for this reason that these individuals possess not only the right...
Remember Why You Started
In the process of reaching success with your business, it’s normal that business owners experience a slump in their progress. The reasons for this can range from a lack of manpower, funding, resources, or opportunities, but there are instances when growth and...
6 Ways To Create New Revenue Streams For Your Business
Having more than one source of revenue helps secure your business financially. Moreover, it also drives innovation, and hone the overall customer service delivery of your organisation. While it is a highly recommended action for small businesses operating under...
Are You A Business Owner Or Manager And Experiencing That Lonely Feeling At The Top? [INFOGRAPHIC]
People often see entrepreneurs and managers as persons with power, prestige, influence, and wealth. They may be facing some problems here and there, but too often, only a few people expect that one of these issues is business owners feeling lonely and isolated. In a...
Top Human Resource Issues And How To Solve Them
In our previous post, we’ve discussed how simple financial issues can escalate to bigger problems that can impact your business growth. That said, while it’s true that the overall performance of the company reflects on its financial health, its stability and future...
Are You Experiencing Cash-Flow Problems? Here Are 5 Ways To Solve Them! [INFOGRAPHIC]
Cash flow – the area that perhaps causes the most headaches for many business owners these days. In a survey conducted by Australian Securities and Investments Commissions (ASIC), it was revealed that of 51% of business startups that do not survive beyond four years...
Business Owners! Deal With Your Business Challenges Before It Gets Worse!
“But the worst enemy you can meet will always be yourself…” - Friedrich Nietzsche Ignoring the Problems: Making Effects Much Worse In a research conducted by Angela Martin, an associate professor from Tasmanian School of Business and Economics University of Tasmania,...
Owner Challenge: Be The Least Important Person In Your Business [INFOGRAPHIC]
In their pursuit to run their business in the exact way they want it to be, a lot of business owners fall prey to the mistake of being the all-around guy on their business i.e. being manager and supervisor of every single aspect of their company. Every so often, small...
6 Steps To Turn A Hobby Into A Business
Do you have a hobby that you are brilliant at? Do you wish you could turn it into a business? Or even better do people line up for to buy from you? If so, you really could create a profitable business. If you can do something you love and get paid for it, that’s not...
Feeling Overwhelmed? Go Back To SWOT
Running your own business while rewarding, is an extremely challenging endeavor. Most of the times, entrepreneurs have to deal even with the most minuscule aspect of their business such as customer service and staff scheduling. On a larger scale, business owners have...
12 Tips for Training Call Center
In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....
6 Ways Social Media Can Help Build Customer Loyalty [INFOGRAPHIC]
Now that we live in the digital age, it is only important to take advantage of new platforms to expand operations and boost business growth. And while it’s true that websites and social media are all effective as a platform for promoting products and services online,...