Bridging The Gap With Millennials

Bridging The Gap With Millennials

Millennials — a term to collectively refer to those who were born roughly between 1982-2004 — are perhaps the most-researched generation of this age. A lot of effort has been spent trying to understand this generation, from the values they possess, the characteristics...
5 Tips To Embed A Culture Of Customer Centricity

5 Tips To Embed A Culture Of Customer Centricity

Many of today’s organizations have recognized that customer centricity is not only a feel-good, altruistic mantra – it is more of a core business requirement, especially in this age where customer decisions are heavily influenced by how a company treated them....