How leadership behaviours influence workplace culture, performance and business outcomes When the owner walked into the office, everyone knew what kind of day it was going to be. If she was stressed, the team became cautious. People stopped asking questions....
Improving sales systems to increase revenue When business owners want to grow revenue, one of the first thoughts is often, “We need more salespeople.” It seems logical. More salespeople should mean more sales opportunities, more customer conversations, and...
How needs-based selling in small businesses helps uncover opportunities customers cannot see themselves One of the biggest challenges small businesses face in sales is assuming customers already know exactly what they need. A potential customer might say they are not...
Building a sales process that creates consistent enquiries We recently worked with a small business where the owner, for years, had felt like they were constantly chasing the next customer. Every month started the same way. There was pressure to generate leads, make...
Practical Sales Techniques for Non-Sales Professionals Many small business owners start their business because they are passionate about their trade, profession, or expertise. They enjoy solving problems, creating products, helping customers, or delivering exceptional...
