Improving sales systems to increase revenue When business owners want to grow revenue, one of the first thoughts is often, “We need more salespeople.” It seems logical. More salespeople should mean more sales opportunities, more customer conversations, and...
How needs-based selling in small businesses helps uncover opportunities customers cannot see themselves One of the biggest challenges small businesses face in sales is assuming customers already know exactly what they need. A potential customer might say they are not...
Building a sales process that creates consistent enquiries We recently worked with a small business where the owner, for years, had felt like they were constantly chasing the next customer. Every month started the same way. There was pressure to generate leads, make...
How customer experience becomes a competitive advantage in Small Businesses When people talk about competitive advantage, the conversation usually turns to price, technology, marketing budgets, or scale. But for small businesses, there’s another advantage that often...
Retaining Employees Through Better Leadership and Workplace Culture “We just can’t find good staff.” It is a phrase we have heard in countless small businesses. Owners advertise roles, interview candidates, make offers, only to find themselves...
