by Garret Norris | Dec 20, 2017 | Blog, Infographic
Productivity is the measurement of the amount of work that is accomplished during a specific period. Productivity is an essential aspect of any workplace and is also directly related to the success or growth of the company or organisation. Ideally, a company should...
by Garret Norris | May 27, 2017 | Blog
In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....