How To Get Away From An ‘Employee Mindset’

How To Get Away From An ‘Employee Mindset’

How To Get Away From An ‘Employee Mindset’ Blog Author | ANNA JOHNSTON   For those in leadership positions, are you changing your mindset or still stuck as an employee? It’s important to note the difference between an employee’s mindset and an...
12 Tips for Training Call Center

12 Tips for Training Call Center

In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....