Why having a sales strategy is only the beginning, and how small businesses can turn plans into everyday action The business had a strategy. It was documented. It had been discussed in meetings. The leadership team agreed on the priorities, the targets had been set,...
Why sales training only delivers results when new skills are reinforced, coached and embedded into everyday behaviour The business owner was convinced the team needed sales training. The sales numbers had stalled. Follow-up was inconsistent. Some team members were...
How leadership behaviours influence workplace culture, performance and business outcomes When the owner walked into the office, everyone knew what kind of day it was going to be. If she was stressed, the team became cautious. People stopped asking questions....
How consistent follow-up can help small businesses capture opportunities that would otherwise be lost The customer had already done most of the hard work. They had made an enquiry. They had spoken to someone on the team. They had asked questions, discussed their...
