The difference between working in your business and creating a business that can grow without you doing everything You started your small business with a goal in mind. Maybe it was to earn a better income, have more flexibility, or turn your passion into something of...
The Business Kept Chasing New Customers, But It Was Losing Existing Ones There is a point where chasing new customers stops being a growth strategy and starts becoming a distraction. A small business can spend hours generating leads, running promotions, posting on...
How small businesses can improve the gap between enquiries and conversions The phone was ringing, the inbox was busy, website enquiries were coming through. On paper, the business had a healthy pipeline. But when the owner looked at the actual sales results, something...
How leadership behaviours influence workplace culture, performance and business outcomes When the owner walked into the office, everyone knew what kind of day it was going to be. If she was stressed, the team became cautious. People stopped asking questions....
How consistent follow-up can help small businesses capture opportunities that would otherwise be lost The customer had already done most of the hard work. They had made an enquiry. They had spoken to someone on the team. They had asked questions, discussed their...
